Delivery and reimbursement policy

Delivery policy and feedback

Delivery terms

Delivery means the transfer to the consumer of physical possession or the control of the property. The products ordered are delivered according to the terms and delay specified above.

The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure his accuracy. Any package returned to the seller because of an erroneous or incomplete delivery address will be re -expressed at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery man will leave a passing notice in the mailbox, which will allow the package to be removed at the place and time indicated.

If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reserve on the delivery slip (parcel refused, because open or damaged).

The buyer must indicate on the delivery slip and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged packages, broken products ...).

This verification is considered to be carried out as soon as the buyer, or a person authorized by him signed the delivery slip.

The buyer must then confirm by registered mail these reservations to the carrier at the latest within two working days of receipt of the articles (s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the mentions site's legal.

If the products require to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made out of this period cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions ...).

Delivery errors

The buyer must formulate with the seller the same day of the delivery or at the latest the first working day following the delivery, any complaint of delivery and/or non-compliance of products in kind or in quality compared to indications appearing on the order form. Any complaint made beyond this period will be rejected.

The complaint may be made

- By e-mail at the following address: ichalalen.cosmetiques@gmail.com.

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any responsibility vis-à-vis the buyer.

Upon receipt of the complaint, the seller will assign an exchange number of the product (s) concerned (s) and communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number.

In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the seller as a whole and in his original packaging, in Colissimo recommended, at the following address: 13 rue Jean-Jacques Rousseau, 44000, Nantes.

The return costs are the responsibility of the seller.

Return policy and right of withdrawal 

Application of the right of withdrawal

In accordance with the provisions of the Hamon law, all the products that have been unconstruction by the consumer after delivery cannot be returned for health or health protection reasons.

If the product has not been unlocked, open or used, the buyer has, according to the provisions of the consumer code, a period of 14 days from the date of delivery of his order, to return any article Not suitable for him and request reimbursement without penalty, with the exception of return costs which remain the responsibility of the buyer.

The returns are to be made in their original and complete condition (packaging, accessories, instructions ...) not open and allowing their recommercialization in the new state, accompanied by the purchase invoice.

The unsealed, damaged, soiled, incomplete or used products are not included.

The right of withdrawal can be exercised online, using the withdrawal form available on this page. In this case, an acknowledgment of receipt on a sustainable medium will be immediately communicated to the buyer. Any other method of withdrawal is accepted. It must be devoid of ambiguity and express the will to retract.

In the event of the exercise of the right of withdrawal within the aforementioned period are reimbursed the price of the product (s) purchased (s) and the delivery costs are reimbursed.

The return costs are borne by the buyer.

The refund will be made within 7 days, and at the latest, within the period of 14 days from the receipt, by the seller, of the products returned by the buyer under the conditions provided above.

Force majeure

All circumstances independent of the will of the parties preventing execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and lead to their suspension.

The part which invokes the circumstances referred to above must immediately warn the other part of their occurrence, as well as their disappearance.

Will be considered as force majeure all irresistible facts or circumstances, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all the reasonably possible efforts. Expressly, are considered as force majeure or fortuitous cases, in addition to those usually retained by the case law of French courses and courts: blocking of means of transport or supplies, earthquakes, fires, storms, floods, Lightning, stopping telecommunications networks or difficulties specific to external telecommunications networks to customers.

The parties will come closer to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured part.